Support Policy Page

ADB MACHINE SUPPORT POLICY

• CUSTOMER SUPPORT

ADB Machine is committed to providing excellent customer support to ensure a seamless experience for users. Our support services aim to address inquiries, concerns, and technical issues related to the total garment finishing solutions purchased from our ecommerce platform.

• CONTACT INFORMATION

- For customer support, users can contact ADB Machine through the following channels:

- Email: contact@adbmachine.com

- Phone: +91 96516 56870

• SUPPORT HOURS

Our customer support team operates during regular business hours 9am - 7pm. Any inquiries or requests received outside these hours will be addressed promptly on the next business day.

• SUPPORT SERVICES

- ADB Machine provides assistance for:

 - Order Inquiries

 - Product Information

 - Technical Support

 - Shipping and Delivery Status

 - Returns and Refunds

• RESPONSE TIME

- We strive to respond to customer inquiries within 1-2 business days.

- Technical issues may require additional time for investigation and resolution.

• TECHNICAL SUPPORT

- ADB Machine offers technical support for the installation, operation, and maintenance of the total garment finishing solutions purchased through our platform.

- Users are encouraged to consult product documentation provided or contact support for assistance.

• RETURN AND REFUND SUPPORT

- Our support team assists users with the return and refund process, guiding them through the necessary steps and providing relevant information.

• UPDATES AND NOTIFICATIONS

- Users will be notified of any updates, delays, or issues related to their support inquiries promptly.

• LIMITATIONS

- ADB Machine's support services cover issues directly related to the total garment finishing solutions purchased from our platform.

- Support does not extend to third-party products or services.

• FEEDBACK

- ADB Machine values customer feedback. Users are encouraged to provide feedback on their support experience to help us improve our services.

• POLICY CHANGES

- ADB Machine reserves the right to update or modify the support policy at any time. Users will be notified of any changes through the Website or other communication channels.

By utilizing ADB Machine's support services, users acknowledge and agree to the terms outlined in this Support Policy. For any questions or concerns, please contact our customer support team at the provided contact information.